YouTube

1. This link takes you to my simple explanation (I hope) of how complexity science and seeing organizations as more humanistic than mechanistic may help you think about change, interconnectivity, and adaptability.

2. My L.E.A.D. model of continuous improvement. Click here to see my YouTube video on what I call the L.E.A.D. process of management–Listen, Engage, Align, and Deliver.

The process emphasizes the importance of asking employees what they think is both important in the workplace and how good a job is being done, engaging them in direct conversations and brain storming about areas within their control, aligning new actions with the purpose of an organization, and delivering results through a series of measurable outcomes that are continually reviewed and updated.